Last updated: 2026-02-07
1. Introduction
This Privacy Policy explains how Ascoltus (“Ascoltus”, “we”, “us”, or “our”) collects, uses, and protects personal data when you use ascoltus.com and related services (the “Service”).
We are committed to respecting your privacy and processing personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, and Swiss data protection law.
2. Who We Are
Ascoltus
Website: https://ascoltus.com
Email:
Ascoltus is the data controller for personal data processed through the Service.
3. What Data We Collect
Depending on how you use Ascoltus, we may collect the following categories of data:
a) Account Information
- email address,
- account identifiers,
- subscription or plan information.
b) Usage and Interaction Data
- messages you submit to the Service,
- timestamps and interaction metadata,
- usage limits and plan status.
c) Technical Data
- IP address,
- browser and device information,
- operating system,
- log and performance data.
d) Payment Data
Payments are processed by third-party payment providers.
We do not store full payment card details.
4. Conversational Data and AI Memory
Ascoltus processes conversational content to provide its core functionality.
Depending on your plan and settings:
- conversations may be retained to enable continuity and memory,
- stored data is used solely to personalize and improve your experience.
We do not sell private conversation content.
Conversation data is not used for advertising.
5. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- performance of a contract (providing the Service),
- user consent (where required),
- legitimate interests (service improvement, security),
- legal obligations.
6. How We Use Your Data
We use personal data to:
- provide and operate the Service,
- manage accounts and subscriptions,
- ensure security and prevent abuse,
- improve system performance and reliability,
- comply with legal obligations.
7. Data Sharing and Third Parties
We may share data with trusted third parties only when necessary, such as:
- hosting and infrastructure providers,
- payment processors,
- analytics and monitoring services.
All third parties are contractually required to protect your data and process it only on our instructions.
8. International Data Transfers
Your data may be processed in countries outside your country of residence.
Where required, we ensure appropriate safeguards, such as:
- adequacy decisions,
- standard contractual clauses,
- equivalent legal protections.
9. Data Retention
We retain personal data only as long as necessary for:
- providing the Service,
- fulfilling contractual and legal obligations,
- resolving disputes and enforcing agreements.
You may request deletion of your account and associated data, subject to legal requirements.
10. Your Rights
Depending on your location, you may have the right to:
- access your personal data,
- correct inaccurate data,
- request deletion,
- restrict or object to processing,
- data portability,
- withdraw consent at any time.
To exercise your rights, contact us at .
11. Cookies
Ascoltus uses cookies and similar technologies.
Details are explained in our Cookie Policy.
12. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
However, no system can guarantee absolute security.
13. Children’s Privacy
Ascoltus is not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on this page with a revised “Last updated” date. Continued use of the Service constitutes acceptance of the updated policy.
15. Contact
If you have questions or concerns about this Privacy Policy or data protection practices, contact us at:
Ascoltus
📧
🌐 https://ascoltus.com
Your conversations are personal. We treat them that way.