Last updated: 2026-04-10
1. Introduction
This Privacy Policy explains how Ascoltus (“Ascoltus”, “we”, “us”, or “our”) collects, uses, and protects personal data when you use ascoltus.com and related services (the “Service”).
We process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, and Swiss data protection law.
2. Who We Are
Ascoltus
Website: https://ascoltus.com
Email:
Ascoltus is the data controller for personal data processed through the Service.
3. What Data We Collect
Depending on how you use Ascoltus, we may collect the following categories of data:
a) Account Information
- email address,
- account identifiers,
- subscription or plan information.
b) Usage and Interaction Data
- messages you submit to the Service,
- timestamps and interaction metadata,
- usage limits and plan status.
c) Technical Data
- IP address,
- browser and device information,
- operating system,
- log and performance data.
d) Payment Data
Payments are processed by third-party payment providers. We do not store full payment card details.
4. Conversational Data and AI Processing
Ascoltus processes conversational content to provide its core functionality. Conversation data may be processed by infrastructure and AI service providers acting on our behalf to generate responses, maintain continuity features, operate the service, and improve reliability and safety.
Conversation data is not sold and is not used for advertising. We do not claim that the Service is fully anonymous. Depending on how you use the Service, data such as IP address, account information, payment metadata, and conversation history may still be associated with your usage.
5. Legal Basis for Processing
- performance of a contract,
- user consent where required,
- legitimate interests such as security, abuse prevention, service reliability, and product improvement,
- legal obligations.
6. How We Use Your Data
- provide and operate the Service,
- manage accounts and subscriptions,
- ensure security and prevent abuse,
- send service-related communications,
- comply with legal obligations.
7. Data Sharing and Third Parties
We may share personal data with trusted service providers where necessary to operate the Service, including hosting providers, payment providers, email delivery providers, analytics or monitoring providers, and AI processing providers. These providers process data only as needed to deliver their services to us.
8. International Transfers
Where personal data is transferred outside your jurisdiction, we use appropriate safeguards where required, such as contractual protections or other lawful transfer mechanisms.
9. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Policy, including account operation, legal compliance, dispute resolution, security, and legitimate business needs. You may contact us at to request deletion, subject to applicable legal and operational limits.
10. Your Rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or port your personal data, and to withdraw consent where processing is based on consent.
To exercise your rights, contact us at .
11. Cookies and Similar Technologies
We may use essential cookies and similar technologies needed to operate the Service, as well as analytics cookies where permitted. For more information, see our Cookie Policy.
12. Security
We use reasonable technical and organisational measures to protect personal data. However, no online service can guarantee absolute security.
13. Changes to This Policy
We may update this Policy from time to time. Where required, we will notify users of material changes by appropriate means. Continued use of the Service after an update does not override rights you may have under applicable law.
14. Contact
If you have questions about this Privacy Policy or your data, contact us at .